Cancellation and Refund Policy

1. Cancellation Policy

Due to the nature of our digital services and custom development work, we do not accept cancellations once an order has been placed and work has commenced. This policy ensures that we can maintain the highest quality standards and deliver projects on time.

1.1 Order Confirmation

Once you place an order and we confirm receipt of payment, your project will be added to our development queue. At this point, the order cannot be cancelled as we begin allocating resources and planning your project.

2. Refund Policy

We stand behind the quality of our work and are committed to your satisfaction. Refunds are available only under the following specific circumstances:

2.1 Service Not Delivered

If we fail to deliver the agreed-upon services within the specified timeframe due to our negligence or inability to complete the project, you are entitled to a full refund.

2.2 Technical Issues

If the delivered product has critical technical issues that prevent it from functioning as specified in the project agreement, and we are unable to resolve these issues within 30 days, a refund may be considered.

2.3 Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after project completion
• Client's inability to provide required materials or feedback
• Delays caused by client-side factors
• Scope changes requested after project commencement
• Third-party service issues beyond our control

3. Refund Process

3.1 Request Submission

To request a refund, please contact us within 7 days of project delivery with:

• Your order number and project details
• Detailed explanation of the issue
• Supporting documentation or screenshots
• Your preferred refund method

3.2 Review Process

All refund requests will be reviewed within 5-7 business days. We will investigate the circumstances and determine if the refund criteria are met. You will be notified of our decision via email.

3.3 Refund Timeline

Approved refunds will be processed within 7-10 business days and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

4. Quality Assurance

We are committed to delivering high-quality work that meets your specifications. Our development process includes multiple quality checks and testing phases to ensure your project meets our standards before delivery. We encourage open communication throughout the development process to address any concerns early.

5. Contact Information

For questions about this Cancellation and Refund Policy or to request a refund, please contact us:

6. Related Policies

For more information about our services and policies, please review:

For any questions or concerns, please contact us.